Gladiator Leadership

Getting People to Go Above and Beyond the Call of Duty

Studies show the personal actions of the leader are the most important factor in driving profits, retaining employees, and maintaining a high level of job satisfaction.  This session provides the five key strategies that drive performance and organizational success. You will learn how to reward, motivate, engage, make accountable, and coach people toward higher performance. By building confidence in your abilities, you will be able to handle leadership challenges and lead your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership techniques and approaches that can be implemented immediately.

• Learn the five strategies good leaders implement to drive performance

• Achieve measurable improvements in leadership performance

• Learn how to energize and engage your staff

• Generate ownership and responsibility for change

• Acquire the skills and know-how to glean the very best from every employee

• Make a real difference in the effectiveness and productivity of your team

• View the Leadership Video Clip

Hire the Best, Forget the Rest!
How to Hire Top People Each and Every Time

The worst mistake employers make is hiring the WRONG people. Learn the skills, processes, and the knowledge you need to identify and hire top performers each and every time -- those that will perform in the top 20%. Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined definition of what capabilities a good candidate must have to be successful, and it ends with ensuring the selected individual accepts the offer and joins the organization in a positive way. Define what you're looking for - the position description, job competencies, and questioning strategies.

• Planning the Interview – Hiring strategy, sourcing, resume screening, the interview team, great reasons to work here

• Conducting the Interview – An appropriate climate, conducting the interview, responding to challenging interviewee questions

• Making the Selection – Decision-making guidelines, evaluating candidates, communicating with candidates, using hiring assessments

• Recruiting - Ideas in finding candidates in a tight labor market

Service Above Self:
Growing Sales Through Excellent Customer Service

The business world has changed. We are in a global economy where only the best will survive. Whether you are a small company or a large corporation, success depends on your ability to eliminate status quo, increase sales, and exceed customer expectations. You will learn how to create a system of customer service, keeping you profitable and ahead of the competition. This session provides dozens of tips and strategies on improving performance, motivating your people to new levels, and building excellent customer relationships. Learn how these ideas and concepts will take you and your business to the next level. Discover how to recruit, train, and reward your employees so they gain the respect of your customers and respond appropriately to their requests and expectations.

• Design a pattern of good service and break the cycle of bad service

• Deliver better, faster, service and increase customer satisfaction

• Learn how to gain repeat business and loyalty

• Increase your credibility with customers—and your value to your organization

• Create incentive systems to reward and recognize front-line service employees

• Learn how to objectively measure service quality

• Establish customer service commandments

• Design a fail-safe system of customer service that keeps customers coming back

• Benefit from lessons learned from service industry leaders

• See video clip

Dynamic Teambuilding:
How to Enhance Communication and Build Effective Teams
 
Team members differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants, and beliefs. Powerful communication skills and an understanding of the differences in the way people communicate are essential to effective relationships in the workplace. People will learn how to understand each other and resolve their differences. The seminar incorporates a behavior assessment to give a more complete understanding of yourself and others. You will become a more successful leader and make interactions with others more efficient and effective. This program will unlock some of the mysteries in dealing with people on and off the job. 

• Learn and understand your communication style and the effect it has on others

• Understand yourself and others better

• Improve communication

• Improve hiring, development, and motivation of team members

• Build productive communications with others

• Reduce tension and conflict

• Learn effective ways of dealing with difficult people

The rules have changed. You don't need to hire an expensive PR firm to get publicity. Learn how to increase sales, exposure, and broadcast your message to your clients and prospects with just a few clicks on the keyboard. This workshop will help you design a marketing campaign that will give you maximum exposure and credibility with little or no financial investment. Whether just starting out in business, an entrepreneur, or a seasoned consultant, these tips and techniques will help you increase sales, elevate your credibility, and drive new customers to your place of business. You don't need a technical background and most of these strategies cost little or nothing to implement. Discover how these ideas and concepts will take you and your business to the next level. During the workshop you will learn how to:

• Use the Internet to sell more of your products and services

• Build a mammoth database of potential customers and prospects

• Use a subscription based newsletter to improve credibility and sales

• Use E-Bay, Blogs, MySpace, FaceBook, and YouTube to gain additional free exposure

• Use Pay-Per-Click campaigns that will drive business to your website

• Get top-ten rankings on Google and other internet search engines

• Use Press Releases effectively and capture publicity from newspapers, magazines, and radio

• Use websites to grow your Internet business and increase sales