• Identify and eliminate “organizational pathologies”

• Turn change into a positive driving force

• Learn to avoid what causes change management strategies to fail

• Learn the key steps for an effective organizational transformation process

• Understand the style of leadership needed in today’s environment

• Learn a strategy to keep people engaged and energized

• Overcome resistance and barriers to change

LEADERSHIP

Gladiator Leadership:

Transforming Managers to Leaders

"Management is an 8-to-5 obligation, but leadership is a 24-hour-a-day responsibility." Greg Smith

Studies show the personal actions of the leader is the most important factor in driving profits and retaining employees as well as contributing to the financial success of the organization. This session will provide attendees with the five key strategies that drive performance and organizational success. You will learn how to reward, motivate, engage, make accountable, and coach people toward higher performance. By building confidence in your abilities you will be able to handle leadership challenges and lead your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.

• Learn the five strategies good leaders take to drive performance

•  Achieve measurable improvements in leadership performance

• Learn how to energize and engage your staff toward outstanding performance

• Generate ownership and responsibility for change

• Acquire the skills and know-how to get the very best from every employee

• Make a real difference in the effectiveness and productivity of your team

• View the Leadership Video Clip

CUSTOMER SERVICE

Loyal For Life:

The Essentials of Great Customer Service

Learn to create a system of exceptional customer service keeping you profitable and ahead of the competition. Loyal for Life will help you, your staff, and your business develop the right attitude and emotionally connect with your customers. This session provides dozens of tips and strategies that can be implemented immediately. Discover how to hire, manage and reward your employees so they act quickly, take responsibility, and deliver a high level of service to your customers.

• Design a pattern of exceptional service and keep customers loyal for life

• Build an emotional bond with your customers

• Create processes where employees always do the right thing at the right time

• Develop a world-class customer service image

• Increase your credibility with customers—and your value to your organization

• Create incentive systems to reward and recognize front-line service employees

• Establish customer service commandments

• Benefit from lessons learned from service industry leaders

• See video clip

TEAMBUILDING & COMMUNICATION

Dynamic Teambuilding:
How to Enhance Communication and Build Effective Teams
 
Team members differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants, and beliefs. Powerful communication skills and an understanding of the differences in the way people communicate are essential to effective relationships in the workplace. People will learn how to understand each other and resolve their differences. The seminar incorporates a behavior assessment to give a more complete understanding of yourself and others. You will become a more successful leader and make interactions with others more efficient and effective. This program will unlock some of the mysteries in dealing with people on and off the job. 

• Learn and understand how your communication style effects others

• Understand yourself and others better

• Improve communication and leadership effectiveness

• Improve hiring, development, and motivation of team members

• Build productive communications with others

• Reduce tension and conflict

• Learn effective ways of dealing with difficult people

• More information