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Greg Smith, author and management consultant,
delivers dynamic solutions that deliver bottom-line results!
Surviving or Thriving: Leading Your Business Through the Economic Crisis
The business world has changed. We are in
a global economy where only the best will survive. Whether you are a
small company or a large corporation, success depends on your ability to
eliminate status quo, increase sales, and exceed customer expectations.
You will learn how to create a system of customer service keeping you
profitable and ahead of the competition. This session provides you
dozens of tips and strategies on improving performance, motivating your
people to new levels, and innovative ways to market your
business and capture new customers. These new ideas and concepts will
take you and your company to the next level and help you achieve
measurable, bottom-line improvement results in a short period of time.
Learn how to:
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Transform ideas into new products and services
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Generate a new vision for your organization that facilitates change,
growth, and productivity
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Increase sales from your current customer database
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Capture free publicity from newspapers, magazines, and radio
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Use the Internet to make money while you sleep
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Use marketing techniques to increase sales
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Create a work environment that attracts, keeps, and motivates your
workforce
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Deliver better, faster service and increase customer satisfaction
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Create incentive systems to reward and recognize front-line service
employees
Transformational
Leadership:
How to Design a Strategy to Accelerate Performance and
Increase Productivity
Winston Churchill
said, "There is nothing wrong with change as long as it is in the
right direction."
The turbulent economy has placed
businesses and business leaders under pressure to improve and
restructure their organizations. A survey by the Conference Board showed
executives’ major concern was about "speed, flexibility, and
adaptability to change.” Businesses need to implement a
“transformational” style of leadership along with an effective strategy
that will enhance productivity, cut costs, and position your business or
organization for increased efficiency. Additionally, you will learn
specific techniques to help your workforce manage change, retain top
talent, reduce bureaucracy, and learn innovative ways to drive the
transformation from the bottom-up.
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Identify
and eliminate “organizational pathologies”
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Turn
change into a positive driving force
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Learn to
avoid what causes change management strategies to fail
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Learn the
key steps for an effective organizational transformation process
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Understand
the style of leadership needed in today’s environment
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Learn a
strategy to keep people engaged and energized
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Overcome
resistance and barriers to change
LEADERSHIP
Gladiator
Leadership:
Transforming
Managers to Leaders
"Management is an 8-to-5 obligation, but
leadership is a 24-hour-a-day responsibility."
Greg Smith
Studies show the
personal actions of the leader is the most important factor
in driving profits and retaining employees as well as
contributing to the financial success of the organization. This session
will provide attendees with the five key strategies that drive
performance and organizational success. You will learn how to reward,
motivate, engage, make accountable,
and coach people toward higher performance. By building confidence in
your abilities you will be able to handle leadership challenges and lead
your people to sustained high performance. You will gain a comprehensive
range of very practical and highly effective leadership tools and
approaches that can be implemented immediately.
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Learn the
five strategies good leaders take to drive performance
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Achieve
measurable improvements in leadership performance
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Learn how to
energize and engage your staff
toward outstanding performance
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Generate
ownership and responsibility for change
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Acquire the
skills and know-how to get the very best from every employee
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Make a real
difference in the effectiveness and productivity of your team
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View the
Leadership
Video Clip
TALENT MANAGEMENT
Here Today, Here
Tomorrow:
Proven Ways to
Engage, Retain and Motivate Your Workforce
The key to success for any organization is the ability to attract and
retain skilled and talented people.
Discover the groundwork that builds employee motivation, morale, and
pride. Learn how to create a work environment that attracts, keeps, and
motivates your workforce. Discover why some employees would rather work
for a good employer than leave for more money. This session will show
managers, owners, supervisors, and human resource professionals not only
how to recruit and retain talented performers, but also how to transform
their entire workforce into a high-retention culture—saving
organizations countless thousands of dollars. This session is jam packed
with tips, ideas, and easy-to-implement advice for creating a
high-retention culture.
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Implement the key drivers that
create a great place to work
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Understand the leadership
skills needed for high retention
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Implement an effective retention
strategy saving you countless thousands of dollars in turnover costs
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Design an
effective orientation or "Onboarding" process
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Build powerful bonds between
the workforce and their
managers
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Use employee involvement programs
to engage your workforce
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Create incentives and
recognition programs that
engage and keep your best performers
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Design an Employee Value Proposition (EVP) for your workforce
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Use peer recognition programs to
reward and build teamwork
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Benefit from specific examples from healthcare organizations
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View Greg's books on this topic
Managing Change in Turbulent Times
How to Keep Your Employees Engaged, Motivated and Heading in the Right
Direction
The current economic crisis has affected people in different ways – new
directions, new strategies and ongoing uncertainty continue to plague
the workforce. Your success depends on getting people to let go of the
past and focus on the future. Businesses must harness the creative
abilities of the workforce and accelerate performance from the bottom to
the top. Based on proven concepts, you will learn to achieve measurable,
bottom-line performance improvement results in a short period of time.
As a result you will be able to quickly enhance organizational
performance and create a foundation of sustained improvement, change,
and innovation.
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Identify and select breakthrough performance
projects that improve performance
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Learn to design employee involvement strategies
that generate bottom-line results
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How to use reward and recognition to keep people
motivated
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Overcome resistance and barriers to change
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Dramatically raise the innovative potential of
your workforce
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Obtain a high level of involvement from your
workforce
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Create enthusiasm and improve job satisfaction
Transforming Workers to Winners:
What Good Organizations Do to Achieve Extraordinary Results
The backbone of any organization is the people on the
front line. No matter what industry you are in, success depends on
engaging their creative abilities and accelerating the performance of
the entire workforce, from the bottom to the top. Based on proven
concepts, you will learn how to achieve measurable, bottom-line
performance improvement results in a short period of time. You will
learn how to design employee involvement and engagement programs that
harness the creative abilities, accelerate performance and generate
bottom-line results. The end product will allow businesses to quickly
enhance their performance and create a foundation of sustained
improvement, drive change, and improved employee retention and
engagement.
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Identify and select breakthrough performance
projects that improve performance
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Overcome resistance and barriers to change
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Dramatically raise the innovative potential of
your workforce
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Learn a step-by-step strategy that generates
concrete and measurable bottom-line results
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Obtain a high level of involvement from your
workforce
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Create enthusiasm and improve job satisfaction
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Learn how to tap, capture, and
transform ideas into valuable products and services
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Learn proven ways to engage,
retain and motivate your workforce
CUSTOMER SERVICE
Loyal For Life:
The
Essentials of Great Customer Service
Learn to create a system
of exceptional customer service keeping you profitable and ahead of the
competition. Loyal for Life will help you, your staff, and your business
develop the right attitude and emotionally connect with your customers.
This session provides dozens of tips and strategies that can be
implemented immediately. Discover how to hire, manage and reward your
employees so they act quickly, take responsibility, and deliver a high
level of service to your customers.
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Design a pattern of
exceptional service and keep customers loyal for life
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Build an emotional bond
with your customers
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Create processes where
employees always do the right thing at the right time
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Develop a world-class
customer service image
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Increase your credibility
with customers—and your value to your organization
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Create incentive systems
to reward and recognize front-line service employees
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Establish customer
service commandments
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Benefit from lessons
learned from service industry leaders
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See video clip
TEAMBUILDING & COMMUNICATION
Dynamic Teambuilding: How to Enhance Communication and Build Effective Teams Team members differ from each other in fundamental ways including their
values, behaviors, talents, temperaments, wants, and beliefs. Powerful
communication skills and an understanding of the differences in the way
people communicate are essential to effective relationships in the
workplace. People will learn how to understand each other and resolve
their differences. The seminar incorporates a behavior assessment to
give a more complete understanding of yourself and others. You will
become a more successful leader and make interactions with others more
efficient and effective. This program will unlock some of the mysteries
in dealing with people on and off the job.
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Learn and understand how your communication style effects others
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Understand yourself and others better
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Improve communication and leadership effectiveness
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Improve hiring, development, and motivation of team members
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Build productive communications with others
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Reduce tension and conflict
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Learn effective ways of dealing with difficult people
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More information
OTHER CORPORATE TRAINING PROGRAMS AVAILABLE
Management
& supervisory training
Customer service training
Teambuilding programs
High Performance
Organization
Major markets served are:
Albuquerque
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Atlanta -
Austin -
Baltimore -
Boston -
Charlotte -
Chicago -
Cleveland -
Colorado Springs - Columbus -
Dallas -
Denver -
Detroit -
El Paso -
Fort Worth -
Fresno -
Honolulu -
Houston -
Indianapolis -Jacksonville -
Kansas City - Las Vegas -
Long Beach -
Los Angeles -
Memphis -
Mesa -
Miami -
Milwaukee -
Minneapolis -
Nashville -
New Orleans - New York -
Oakland -
Oklahoma City -
Omaha -
Philadelphia -
Phoenix -
Portland -
Sacramento -
St. Louis -
San Antonio - San Diego -
San Francisco -
San Jose -
Seattle -
Tucson -
Tulsa -
Virginia Beach -
Washington -
Wichita
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