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Creating the High Performance
Organization Workshop
Energizing Performance Toward
Productivity, Profits, and People
Whether you
are a small company, non-profit, or a large corporation, your success depends on your ability to eliminate
status quo, increase sales, build loyal customers, retain and engage your
workforce. Our training programs are designed to provide you the processes,
strategies, and tactics to help you design a plan to keep
your organization heading in the right direction. Through the use of case
studies, exercises, and current teaching methods, you will learn how to
make your place of business first choice among your employees and
customers alike.
Step-by-step Roadmap
Toward Reaching a Higher Level of Performance
By learning these
key management practices and strategies your organization will increase
profits. You will learn how to create a comprehensive system
of customer service, keeping you ahead of the competition.
Learn how these ideas and concepts will take you and your business to the
next level.
Become a
High Performance Workplace
Greg
Smith will help you chart your course toward success by addressing the
ten strategies of a High Performance Organization. As part of the
training, you will develop a plan of action for each one.
His strategy-laden illustrations from top companies such as La Rosa's,
Yahoo, Jet Blue, Baptist Hospital, SSM Healthcare, SAS, Ritz-Carlton
hotels, and others provide proof his strategies generate measurable
results within the attitudes of people and the bottom-line.
Our
training programs will provide you with hundreds of ideas
on how to manage your department, organization, or company. You will leave
with an action plan that can be immediately implemented once you return to
the office.
How Your Organization
Will Benefit
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Learn how to create a high retention work environment that motivates a
multi-generational workforce.
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Learn a step-by-step management strategy for growth and measurable
bottom-line results.
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Learn how to deliver better, faster service increasing customer
satisfaction.
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Learn how to gain repeat business and loyalty.
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Understand the groundwork building employee motivation, morale, and
PRIDE.
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Learn how to increase sales and profitability.
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Discover new ways to manage employee ideas and
suggestions.
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Discover how to identify, recruit, and hire top talent
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Improve productivity
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Recognize and communicate the key drivers for change
and innovation.
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Determine customer needs and develop new and improved
products and services.
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Reduce resistance to change.
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Create an organizational structure that facilitates
change, growth, and productivity.
Our High Performance
Organization Training Program Cover 10
Important Strategies
Strategy 1 - Deploy a Leadership Strategy
Learn how to design and deploy a strategy where leadership is exercised,
formally and informally, throughout the organization. During this session
you will learn the importance of having structures and systems for
decision-making; selection and development of leaders and managers, and
reinforcement of values, directions, and performance expectations.
Strategy 2 - Common Purpose and Vision Toward the
Future
This strategy shows you how to align the vision, mission, and values to
insure everyone in the organization is heading in the same direction. Your
customer service strategy will create consistent and repeatable habits and
behaviors, leading to growth and sales.
Strategy 3 - Provide Direction and Lead by
Example
Leadership is the driving force behind profitability and excellent
organizational performance. Leaders in the organization serve as role
models through their ethical behavior and personal involvement in
planning, communications, coaching, and development of future leaders,
organizational performance, and employee recognition.
Strategy 4 - Customer and Market Focus
One of the most important priorities is meeting and exceeding the needs
and expectations of customers. Do you build and maintain relationships? Do
you have metrics in place to measure customer satisfaction and loyalty?
Employees are enabled to satisfy customers on first contact, improve
processes, and raise productivity, leading to improved business results.
Strategy 5 - Create a Charged Environment that
Engages the Workforce
This strategy focuses on creating incentives to reward and recognize the
workforce and insure they consistently deliver excellent results. Success
depends on valuing each employee's satisfaction, motivation, well-being,
and development. People have a basic human need to feel appreciated.
Recognition programs help meet that need as well as generate behavior in
alignment with organizational goals and standards.
Strategy 6 - Talent Management: Hire and Retain Top Talent
Money brings employees through the front door, but bad work environments
drive them out the back. Build a high retention workforce that reduces
employee turnover, helps people reach high levels of productivity, greater
employee motivation, and increased sales. This session will show you how
to transform the entire workforce into a high-retention culture, saving
your organization countless thousands of dollars. You will learn how to
design an effective retention program beginning on day one and lasting the
lifetime of the employee.
Strategy 7 - Comfortable with Creating Change
Sam Walton said, "To succeed in this world, you have to change all the
time." The high performance organization is unafraid of change and
embraces new innovations and trends in order to remain competitive. The
organization does not maintain status quo; but is enabled to make
meaningful change to improve their programs, services, products, and
processes, and to create new value for the organization's stakeholders.
Strategy 8 - Tear Down Walls and Barriers
Learn how to improve communication and build teamwork among the workforce.
You will discover how to remove barriers that inhibit customer service and
cause customers to leave for the competition. The organization spends time
pinpointing and removing barriers, obstacles, and non-valued work
obstructing workflow, communication, and productivity. Individuals are
free to go to anyone in the organization for advice and assistance.
Strategy 9 - Manage Ideas and Innovation
It has been said, "Be Innovative or Be Gone." High performing
organizations have a system to capture, nurture, and implement the ideas
of their workforce from the bottom to the top. They learn and apply new
knowledge, trends, and create work environments focusing on continuous
improvement.
Strategy 10 - Manage Performance and Measure
Productivity
High performance organizations manage individual performance and help
others reach their potential. Additionally, they effectively measure,
analyze, and review performance data to drive improvement and
organizational competitiveness.
Download Our Free High
Performance Organization Self Assessment
What They are Saying About Greg Smith!
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Your presentation was perfect for our
audience and rated as one of the highest during the entire
conference. Your style and the content of your program generated
many enthusiastic comments. Your valuable experience and background
provided us some valuable information.
Barbara Hampton
President
SNET Real Estate |
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As a result of your training we are now
seeing measurable improvements in reduced turnover, increased sales,
better customer service, and improved communication and morale of
all concerned.
David Doss
President Bates Ace Hardware |
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Four hours of my time in your seminar
has resulted in an 51% improvement of our revenues during first
quarter of year. We should reach $450-500 million easily. Our teams
work smart as well as hard and each member is having a lot more fun
working together. You are the "Deal of the Century."
Dave Dibble
Director of Marketing, Sunshine
Companies |
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"I particularly appreciate how you improved
the attitude of teamwork and cooperation. It was just what we
needed. Your exercises helped us think "outside the box."
Ricky Stewart
Vice President
ALLTELL Information Services, INC |
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"I met you at the recent MGMA meeting -
attending your session on Here Today, Here Tomorrow - I thought it
was excellent and feel I can take the information gathered and make
a difference in some areas of the practice. I am going to get your
books - assign them out to managers and we will all read, glean, and
report to one another. Thanks for a very informative and useful
session"
Diana J. Blondeau, CMPE
Southern Crescent Women's Healthcare |
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"Greg provides a comprehensive road map for
not only attracting and keeping talented employees, but for
motivating them to achieve a higher level of performance."
David Shadovitz
Editor-in-Chief
Human Resource Executive Magazine |
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