Is Your Organization Heading in the Right Direction?

Download the Organization Self-Assessment

Whether you are a small company, non-profit, or a large corporation, your success depends on your ability to eliminate status quo, get people to take initiative, improve performance and build loyal customers. Our training and consulting programs are designed to provide you the processes, strategies and techniques to help you design a plan to keep your organization heading in the right direction. Through the use of case studies, exercises, and current teaching methods, you will learn how to take your organization to the next level. 

By learning these key management practices and strategies your organization will improve performance and productivity. You will learn how to create a comprehensive system of customer service, keeping you ahead of the competition. Learn how these ideas and concepts will take you and your organization to the next level.

Become a High Performance Workplace

Greg Smith will help you chart your course toward success by addressing the ten strategies of a High Performance Organization. His strategy-laden illustrations from top companies such as La Rosa's, Yahoo, Jet Blue, Baptist Hospital, SSM Healthcare, SAS, Ritz-Carlton hotels, and others provide proof his strategies generate measurable results within the attitudes of people and the bottom-line.

Our training programs will provide you with dozens of ideas on how to manage your department, organization, or company. You will leave with an action plan that can be immediately implemented once you return to the office.

"Four hours of my time in your seminar has resulted in a 51% improvement of our revenues during the first quarter . . . Our teams work smart as well as hard and each member is having a lot more fun working together. You are the deal of the century!"

Dave Dibble
Director of Marketing, Sunshine Companies

How Your Organization Will Benefit

• Learn a step-by-step strategy for growth and measurable bottom-line results

• Learn how to deliver better, faster service increasing customer satisfaction

• Learn how to gain repeat business and loyalty

• Understand the groundwork building employee motivation, morale, and PRIDE

• Learn how to increase sales and profitability

• Discover new ways to manage employee ideas and suggestions

• Discover how to identify, recruit, and hire top talent

• Overcome resistance and barriers to change

• Determine customer needs and develop new and improved products and services

• Reduce resistance to change

• Create an organizational structure that facilitates change, growth, and productivity

Our High Performance Organization Training Program Covers 10 Important Characteristics

Strategy 1 - Deploy a High Performance Leadership Strategy

Learn how to design and deploy a strategy where leadership is exercised, formally and informally, throughout the organization. During this session you will learn the importance of having structures and systems for decision-making; selection and development of leaders and managers, and reinforcement of values, directions, and performance expectations.

Strategy 2 - Common Purpose and Vision Toward the Future

This strategy shows you how to align the vision, mission, and values to insure everyone in the organization is heading in the same direction. Your customer service strategy will create consistent and repeatable habits and behaviors, leading to growth and sales.

Strategy 3 - Provide Direction and Lead by Example

Leadership is the driving force behind profitability and excellent organizational performance. Leaders in the organization serve as role models through their ethical behavior and personal involvement in planning, communications, coaching, and development of future leaders, organizational performance, and employee recognition.

Strategy 4 - Customer and Market Focus

One of the most important priorities is meeting and exceeding the needs and expectations of customers. Do you build and maintain relationships? Do you have metrics in place to measure customer satisfaction and loyalty? Employees are enabled to satisfy customers on first contact, improve processes, and raise productivity, leading to improved business results.

Strategy 5 - Create a Charged Environment that Engages the Workforce

This strategy focuses on creating incentives to reward and recognize the workforce and insure they consistently deliver excellent results. Success depends on valuing each employee's satisfaction, motivation, well-being, and development. People have a basic human need to feel appreciated. Recognition programs help meet that need as well as generate behavior in alignment with organizational goals and standards.

Strategy 6 - Talent Management

Money brings employees through the front door, but bad work environments drive them out the back. Build a high retention workforce that reduces employee turnover, helps people reach high levels of productivity, greater employee motivation, and increased sales. This session will show you how to transform the entire workforce into a high-retention culture, saving your organization countless thousands of dollars. You will learn how to design an effective retention program beginning on day one and lasting the lifetime of the employee.

Strategy 7 - Comfortable with Creating Change

Sam Walton said, "To succeed in this world, you have to change all the time." The high performance organization is unafraid of change and embraces new innovations and trends in order to remain competitive. The organization does not maintain status quo; but is enabled to make meaningful change to improve their programs, services, products, and processes, and to create new value for the organization's stakeholders.

Strategy 8 - Tear Down Walls and Barriers

Learn how to improve communication and build teamwork among the workforce. You will discover how to remove barriers that inhibit customer service and cause customers to leave for the competition. The organization spends time pinpointing and removing barriers, obstacles, and non-valued work obstructing workflow, communication, and productivity. Individuals are free to go to anyone in the organization for advice and assistance.

Strategy 9 - Manage Ideas and Innovation

It has been said, "Be Innovative or Be Gone." High performing organizations have a system to capture, nurture, and implement the ideas of their workforce from the bottom to the top. They learn and apply new knowledge, trends, and create work environments focusing on continuous improvement.

Strategy 10 - Manage Performance and Measure Productivity

High performance organizations manage individual performance and help others reach their potential. Additionally, they effectively measure, analyze, and review performance data to drive improvement and organizational competitiveness.

"I particularly appreciate how you improved the attitude of teamwork and cooperation. It was just what we needed. Your exercises helped us think "outside the box." Ricky Stewart Vice President ALLTELL Information Services, INC

 

"I met you at the recent MGMA meeting - attending your session on Here Today, Here Tomorrow - I thought it was excellent and feel I can take the information gathered and make a difference in some areas of the practice. I am going to get your books - assign them out to managers and we will all read, glean, and report to one another. Thanks for a very informative and useful session" Diana J. Blondeau, CMPE Southern Crescent Women's Healthcare

 

"Greg provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating them to achieve a higher level of performance." David Shadovitz Editor-in-Chief Human Resource Executive Magazine

 

Download the High Performance Organization Self Assessment

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