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Essence of Caring
The Essence of Caring program is designed to enable your
employees to demonstrate a "caring" behavior and ensure your
clients are receiving good care in a hospitable manner with
individualized service.
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More Information |
Providing
quality care is more of a challenge now than ever before. Not only because
advances in medical technology have created a multitude of treatment
options, but also because patients have higher expectations, more managed
healthcare choices, are more knowledgeable – and WANT to be informed.
In fact, informing in a “caring” manner has now become almost as much a
part of treatment as medical intervention. That is why responsible
healthcare providers know how to provide this information competently,
accurately and compassionately.
Caring, Not Processing
While the medical competence of healthcare providers and their staff is
priority number one among patients and their families, caring is a close
second. That caring can only come across through well-developed
communication skills and a heightened sense of empathy.
Caring about others comes naturally; the challenge is showing you care…
even when you’re busy, tired, or focused on getting a job done. The
Essence of Caring program will teach the skills needed to consistently convey a
caring attitude in a positive and sincere manner.
Experiential Learning:
The Essence of Caring program will provide your employees the opportunity to
network with co-workers from all areas of your organization, during a
video-based learning system designed to enhance patient relations, garner
increased client loyalty, and improve overall internal and external
customer service. The technology focuses on enhancing communication,
interpersonal and customer service skills, so they can do their best in
meeting the challenges they are faced with every day. The Essence of
Caring works because it is built on their reality!
The
Benefits:
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Build
patient loyalty and word of mouth advertising
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Encourage
employee teamwork
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Improve
attitude, morale and communication
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Reduce
turnover and patient complaints
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Empower
staff to deal more effectively with third party providers
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Reinforce
your customer service philosophy
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Support
CQI/JCAHO requirements
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Request Information and
Preview
Essence of
Caring Video Preview
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The Technology
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The program is driven by 60 minutes
of video delivered in three sessions of up to two hours
each. The video provides positive and negative examples to
enable participants to identify and learn.
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The user-friendly Leader Guide
is used by facilitators to implement the learning
system on site. Facilitators are selected by your
organization based on their peer respect, enthusiasm and
their true belief in the importance of quality service.
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A participant book and
support materials are used by employees to maintain
enthusiasm and commitment. Outside reading enhances the
learning experience and reduces the amount of time
participants and facilitators are away from their normal
duties by as much as sixteen hours.
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View course outline
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The Essence
of Caring will provide your employees the opportunity to
network with co-workers from all areas of your organization,
during a video-based learning system designed to enhance patient
relations, garner increased client loyalty and improve overall
internal and external customer service. The technology focuses
on enhancing communication , interpersonal and customer service
skills so that they can do their best. |
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 Delivery Options and Considerations:
On-Line E-Learning
- Accessible
from our server or your server.
Blended Combinations
- Online and classroom together, the best of both worlds,
designed to reduce time off the job while at the same time
increasing the quality of the learning experience.
Classroom Workshops
- Delivered by our facilitators or your facilitators.
Facilitator Materials Only - We can provide you the
facilitator and participant packages so you can teach the course
yourself.
What Others Are Saying
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“This has been wonderful for me. It’s helped me
refocus on where I am and where I want to be.”
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“It makes you feel like you ‘can do’ and gives
you the skills ‘to do’.”
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“These are things that can be incorporated into
all aspects/relationships in life.”
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“The group continued to express how their
perception/interactions had changed due to the
training…”
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“I
have been VERY PLEASED with the program.”
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"…I gained a better understanding of how I can
affect a change."
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"…brings more understanding of what customer
service should be."
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"I
gained tools that I can apply personally and
professionally."
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Information About Our Customer Service Programs
Leader Guide
- A Leader Guide is a user-friendly
guidebook that enables ANYONE to lead a group on
Feelings. The sections are clearly marked for
the leader, prompts the leader to start the
video, enables the leader to facilitate group
discussions (no need to answer questions even!),
and provides exercises for the group. We make
being a Leader SIMPLE!
View course outline
Participant Book
- An easy to follow, easy to read book for
participants. Each book contains key concepts
about the Feelings program along with though
provoking quotes and interactive exercises. Not
only will a participant find value in this
material for their job, but learn invaluable
life lessons.
Performance
Standards - A valuable four page
evaluation sheet to monitor employee
improvement.
Quality Technique
Card - A Glossy 3x5 Color
Index Card highlighting the key Feelings topics
as an easy daily reminder for Leaders and
Participants.
Certificate
- Each Participant will receive a color
certificate with their name on it upon
completion of the Feelings program.
100% Money-Back, LIFETIME Guarantee !
If you are not completely satisfied with
ANY of our products, if you do not feel your
company's customer service level increased, if
you do not feel your company is increasing its
revenues based on our product, return it at any
time for a full refund! |
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