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CUSTOMER SERVICE
VIDEO TRAINING PROGRAM
12 Different Videos
Train
your entire workforce in the art of exceptional customer service with a new
video each week or each month. Service First, the customer service
video library, is a powerful video-based training system based on group
interaction making it easy to train any number of employees -
with no limits- with immediate results and NO additional cost to
educate new staff in the future.
Click for detailed information
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Leading Empowered Teams for Service Quality
For managers &
supervisors
Leading Empowered Teams for Service
Quality is a great program to improve team building and customer
service.
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information |
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ATTAINING EXCELLENCE
For government
organizations
A one-day workshop which focuses on increasing understanding of customer
service, sharpening coaching skills for continuous improvement
and sparks new strategies for enhancing customer service levels. Also available
in Spanish.
More information |
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FIVE STAR SERVICE FOR HOTELS
A one-day workshop designed to help the hospitality industry maintain and
enhance service standards. In this industry, providing good service is
essential. With Five Star Service you can teach and reinforce
service skills for improving and sustaining the service level.
More
information |
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LOYAL
FOR LIFE
For front-line employees
Loyal For Life is a one session, video-based customer service
training program. The program is designed to implemented in 2 - 4 hours. Content focuses on
service recovery, handling customer complaints and empowerment.
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information |
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Feelings: Quality Service First Time Every
Time
Quality Service...First Time, Every Time is a three session program
tailored to professional office, call centers and financial environments.
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information |
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Customer Care for Supermarkets
Feelings: Customer Care is specifically
tailored to the Supermarket industry.
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information |
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Feelings for Service Retail Environments
For front-line employees in
the service and retail industry
Three sessions of two hours each, designed to encourage interaction,
focuses on personal growth and customer service development. The result is
a superior quality
service environment.
Also
available in Spanish.
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CONNECTIONS
This program features service issues specific to higher education,
such as registration and financial aid. Connections works well as a
combined, two-step training program, or as individual service
training programs. Connections tends to focus on individual skills
improve relationships and build teamwork.
More
information |
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The Essence of Caring for
HEALTHCARE ORGANIZATIONS
The Essence of Caring focuses on
attaining excellence in patient relations, customer service and
client loyalty through a learning technology specifically designed
for the unique needs of healthcare organizations.
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Dealing with Difficult Customer Situations
The customer service role offers
many rewards and satisfactions. But there are many frustrations
inherent in the job. During this training, service providers will
learn the general guidelines for dealing with difficult customers in
challenging situations, and these include calming and focusing.
Delivery Options
Available: Online
More information |
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Delivering Customer
Focused Service
During this training, participants
will learn guidelines for delivering customer focused service,
including understanding their role as a professional; the essential
skills of communication: listening, questioning, verifying,
explaining; and a four-step customer service model.
Delivery Options
Available: Online
More information |
Take a Free Online Preview |
