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CUSTOMER SERVICE
VIDEO TRAINING PROGRAM
Train
your entire workforce in the art of exceptional customer service with a new
video each week or each month. Service First, the customer service
video library, is a powerful video-based training system based on group
interaction making it easy to train any number of employees -
with no limits- with immediate results and NO additional cost to
educate new staff in the future. Click for detailed information
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Leading Empowered Teams for Service Quality
Leading Empowered Teams for Service
Quality is a great program to improve team building and customer
service. |
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ATTAINING EXCELLENCE
A one-day workshop which focuses on increasing understanding of customer
service, sharpening coaching skills for continuous improvement
and sparks new strategies for enhancing the service level. Also available
in Spanish and Portuguese.
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FIVE STAR SERVICE FOR HOTELS
A one-day workshop designed to help the hospitality industry maintain and
enhance service standards. In this industry, providing good service is
essential. With Five Star Service you can teach and reinforce
service skills for improving and sustaining the service level. |
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Loyal for Life
Content focuses on service recovery, handling customer complaints,
and empowerment.
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Feelings: Quality Service First Time Every
Time
Quality Service...First Time, Every Time is a three session program
tailored to professional office and financial environments. |
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Feelings for Service Retail
(Managers)
Exceptional Service Retail (Employees)
Three sessions of two hours each, designed to encourage interaction,
focuses on personal growth and customer service development. The result is
a superior quality
service environment. |
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Customer Care for Supermarkets
Feelings: Customer Care is specifically
tailored to the Supermarket industry. |
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The Spirit of Excellence for
Hospitals and Long Term Care Facilities
Through hands-on training with THE SPIRIT OF EXCELLENCE,
hospitals and clinics learn to:
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Build
patient loyalty and word of mouth advertising
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Encourage
employee teamwork
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Improve
attitude, morale and communication
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Reduce
turnover and patient complaints
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Empower
staff to deal more effectively with third party providers
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Reinforce
your customer service philosophy
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Support
CQI/JCAHO requirements
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The Essence of Caring for clinics, managed
care and HMO's |
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ONLINE
CUSTOMER SERVICE TRAINING COURSES |
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Dealing with Difficult Customers
This interactive online skill builder will
provide you with techniques for dealing with difficult customer
situations.
It is an interactive, online course lasting 45 minutes. |
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Delivering Customer Focused Service
This interactive online skill builder allows for
the analyzing of the skills and strategies used every day on the
job, to identify techniques performed well, and develop ways to do
even better.
Delivering Customer Focused Service is an interactive, online course
lasting 45 minutes.
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